Role OverviewThe Associate Manager is responsible for creating a client experience that accurately reflects the ethos of the TUMI brand while building and maintaining strong client relationships and driving sales through outstanding service.
What You Will Do
Meet and exceed individual and store baseline goals for personal sales and KPI metrics, display initiative and strategic thinking, and champion change in an effective manner.
Why It Might Be a Fit
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
Requirements
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics
- Display initiative and strategic thinking
- Champion change in an effective manner
- Take pride in work and strive for excellence
- Take responsibility for performance and complete all assigned tasks and meet deadlines
- Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job
- Monitor and assist the Store Manager with the training and development for store associates
- Clearly articulate strengths, goals and opportunities
- Show critical thinking capabilities and is solution oriented
- Utilize company tools to create a 360-degree coaching culture
- Openness to feedback from supervisors, peers and team
- Manage personal timecards to ensure payroll accuracy
- Maintain Tumi University Training
- Adhere to all company policies and procedures
- Ensure the store follows the visual guidelines and directives
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies
- Ensure a consistent superior client experience
Benefits
- Work-life balance
- Training
- Employee Discount
- Sick time
- Employee Assistance Program (EAP)
- 401(k) with a company match
- This position may be eligible to participate in a company incentive program.
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