Associate, Operations Services Specialist

American Water
St. Louis, MO
Category Operations
Job Description
The Associate Specialist, Operations Services supports a range of services aiding operational service delivery, and implements practical, targeted solutions to drive business and operations performance improvement opportunities.

Requirements

  • Lead and/or support the delivery of projects to drive operational improvement and standardization.
  • Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.
  • Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
  • Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
  • Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
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