Role OverviewEnsures quality and consistency of customer service levels through continual review, feedback, and service provider coaching, training, and development.
What You Will Do
Monitors performance and quality metrics, uses customer satisfaction and call monitoring measurement tools, and develops Service Quality summary reports.
Why It Might Be a Fit
The ideal candidate will be proactive, learn team roles and priorities, and support process improvement and training-related matters.
Requirements
- Gains familiarity with Service Quality concepts, practices, and methodologies.
- Learns to perform Service Quality Specialist duties, including monitoring performance and quality metrics, using customer satisfaction and call monitoring measurement tools, and developing Service Quality summary reports.
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