Role OverviewThe Associate Support Analyst Intern will serve as a primary point of contact for end-users, providing technical support across a wide range of technologies while delivering exceptional customer service and contributing to continuous improvement initiatives.
What You Will Do
Manage end-user support requests, take ownership of support requests, escalate to and collaborate with engineering teams, apply problem-solving skills, and propose ideas for automation and technical support enhancements.
Why It Might Be a Fit
This role requires a self-motivated achiever who gains satisfaction from providing excellent customer service, with a working knowledge of Windows, Microsoft Office, and IT Service Management/Ticketing tools.
Requirements
- Some college or university coursework in an Information Technology discipline or equivalent combination of education and work experience
- Working knowledge of Windows 7/10, Microsoft Office Suite and/or O365, VPN, Citrix, Virtual Desktop Infrastructure (VDI), network monitoring, and remote tools
- Previous exposure to or experience with IT Service Management/Ticketing tools, with a strong preference for ServiceNow
- Some exposure to or experience with Microsoft Exchange and Active Directory administration preferred
Benefits
- Competitive compensation
- Casual dress code
- Flexible work arrangements
]]>