Role OverviewTechnical Adoption Architects are product experts and problem solvers. They are responsible for understanding our customers' goals, validating how Ironclad can meet their critical requirements, and advising on AI-supported contracting processes to help customers realize value quickly and progress through their implementation and adoption journey.
What You Will Do
Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation. Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
Why It Might Be a Fit
You will act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
Requirements
- 2+ years of professional services and/or consulting experience with software companies.
- Passion for learning new technologies and driving outcomes through technical solutions.
- Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- Ability to successfully navigate enterprise customers' complex organizational structures.
- Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
- Ability to validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
- Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
- Strong AI consulting instincts and practical AI fluency.
- A transformation mindset.
- Ownership mentality for customer success.
- Strong written and verbal communication, with the ability to explain complex ideas clearly.
Benefits
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- Opportunity to help build the company you want to work at
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