Associate Trainer, Patient Support Services

Lifelancer
Any Location, NJ
Category Healthcare
Job Description
The Associate Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) and supports Patient Support Services within a call center environment. The Associate Trainer provides support for both general and program-specific training initiatives, as assigned. This role requires the ability to work collaboratively with cross-functional partners to support effective training delivery and drive business results.

Requirements

  • Bachelor's degree from an accredited College/University or equivalent experience required
  • 1-2 years of experience in training and education is required
  • Exposure to call center operations, patient support services, or healthcare programs required
  • Ability to collaborate effectively with cross-functional partners
  • Excellent interpersonal and organizational skills
  • Strong foundation in virtual engagement platforms (e.g. MS Teams)
  • Strong presentation/facilitation skills (virtual and live)
  • Demonstrated problem solving and critical thinking skills
  • Initiative-taking and positive approach to providing solutions
  • Excellent verbal and written communication skills
  • Strong attention to detail and follow-through
  • Ability to receive feedback and apply it to ongoing development
  • Willingness to learn new systems, processes, and healthcare regulations
  • High degree of discretion and confidentiality
  • Ability to establish and maintain effective working relationships with co-workers, managers, and clients
  • Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds

Benefits

  • Health and welfare benefits
  • Incentive plans
  • Bonuses
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