Role OverviewThe Associate, Volunteer Experience will lead day-to-day operations at the Volunteer Experience Center, making every assessment, onboarding, training, and engagement session safe, welcoming, and efficient.
What You Will Do
Manage day-to-day operation of the Volunteer Experience Center, ensuring a safe, welcoming, and efficient experience for every volunteer. Serve as onsite operational lead, coordinating daily schedules, staffing plans, session delivery, volunteer flow, check-in, and wayfinding.
Why It Might Be a Fit
This role requires strong written and verbal communication skills, exceptional organizational skills, and experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.
Requirements
- Minimum 3 years of experience in volunteer programs, customer service, event operations, workforce operations, or a related field.
- Bachelor's degree; or 3 years of equivalent experience in volunteer programs, event operations, or workforce operations.
- Strong written and verbal communication skills, with the ability to interact professionally and warmly with volunteers, partners, and stakeholders.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic, evolving environment.
- Experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.
Benefits
- Real ownership of the first in-person experience thousands of Games volunteers will have.
- Hands-on leadership of a busy, people-centered operation from day one.
- A welcoming Volunteer Experience team that values care, energy, and teamwork.
- A front-row role in delivering the 2028 Olympic and Paralympic Games.
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