Associated Director, Digital Innovation

Drive CSL's digital customer engagement priorities, focusing on Social Media and AI, aligned with Commercial and Medical objectives. Align Social Media strategy in a single COE, enabling execution of digital customer engagement priorities via engagement and collaboration with stakeholders.

What You Will Do

Develop a digital shared service to scale consistent and high-quality customer experiences across social media, collaborate with Corporate Communications to establish enterprise-wide social brand strategy, and implement design principles to introduce efficiencies in social media outreach.

Why It Might Be a Fit

The role requires thought leadership in Social Media, AI understanding, and strong interpersonal skills to build rapport and credibility with CSL leaders and key external stakeholders.

Requirements

• Bachelor's or Master's degree in a scientific or business field
• 10+ years' experience in the pharmaceutical/biotechnology industry, specifically in Marketing or digital communications
• Ability to provide thought leadership in Social Media, including ideas and unique insights that guide, shape and influence brand strategies
• Strong AI understanding and appetite to develop thought leadership
• Knowledge and experience of design thinking, proof of concept and value realization models, preferred
• Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
• Knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
• Experience working in an international environment and with matrixed, cross-functional teams
• Excellent negotiation, communication, and relationship-building abilities
• Strong change and leadership skills, with ability to influence without authority
• Demonstrated ability to partner effectively with colleagues focused on the broader Omnichannel Strategy and AI Strategy, maintaining a clear, non-duplicative scope of ownership

Benefits

• Dental insurance
• Vision insurance
• Other benefits (not specified)