At Your Service Captain, Promenade Bolingbrook - Full Time

Macy's
Bolingbrook, IL
Category Customer Service
Job Description
Macy's is seeking a At Your Service Captain to be a customer advocate and role model, ensuring a positive customer experience through problem-solving, and driving brand loyalty. This role involves promoting Macy’s online services, handling customer service, and coordinating with People Leaders. The company emphasizes a dynamic, inclusive environment and continuous learning opportunities.

Requirements

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • High school diploma or equivalent
  • Essential Physical Requirements (Prolonged periods of standing/walking, frequent use of computers, reaching/lifting, etc.)

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Prioritizes your well-being with paid time off and eight paid holidays
  • Grow your career with continuous learning and leadership development
  • Community building through volunteer opportunities
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