At Your Service Center Associate, Staten Island - Full Time

Macy's
Staten Island, NY
Category Customer Service
Job Description
Macy’s is seeking an At Your Service Associate to provide a seamless and personalized shopping experience. This role involves buy online, returns, pickups, and support at all customer service areas. The ideal candidate is adaptable, strong-minded, and passionate about customer service and teamwork, maintaining a clean and organized store environment.

Requirements

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Make prompt, sound decisions in real time to effectively address customer needs and resolve issues
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Enjoys meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities
  • Ability to handle electronic devices with no problem

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Employee Assistance Program
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