Atlassian Applications Analyst - II, Senior, or Lead

SPP
Little Rock, AR
Job Description
Southwest Power Pool is looking for an Atlassian Applications Analyst to work with teams across the organization to understand their needs and help them get more value from tools like Jira, Confluence, and Bitbucket. The role involves designing a better workflow, creating a clear and usable space for shared knowledge, and enabling better visibility through dashboards, reporting, and automation.

Requirements

  • Bachelor's degree in Computer Science or an Information Technology-related field or equivalent job-related experience
  • 10 years of applicable experience in Information Technology Development and/or Support related roles or a combination of technical experience and leadership experience (Lead)
  • 6 years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience (Senior)
  • 3 years’ experience of Information Technology Development/Support experience (Level II)
  • Proven experience administering Atlassian tools (Jira, Confluence, Bitbucket required)
  • Expert troubleshooting, problem solving, and analytical skills
  • Expert written and oral communication skills
  • Expert working knowledge of SDLC and project life cycle methods and practices
  • Excellent customer service and organizational skills
  • Understanding of and compliance with SPP Policies and Procedures
  • Expertise in scripting, SQL, deciphering error and event logs, data analysis
  • Preferred: 2 or more years applicable utility industry experience
  • Familiarity with scripting languages such as PowerShell or Python, with the ability to read, understand, and modify existing scripts
  • Data visualization experience with Tableau or Power BI
  • Comprehensive understanding of SPP’s core business model

Benefits

  • Competitive and transparent pay with bonus opportunities
  • Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
  • Relocation bonus (if applicable)
  • Hybrid working environment for positions that are eligible
  • Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
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