Aussie Specialist Program Team Leader - USA

Tourism Australia
Los Angeles, CA
Job Description
Role Overview

The role is a full-time position in the Los Angeles-based team, responsible for leading and managing the US ASP team, developing and executing program recruitment and engagement strategies, and conducting training for frontline travel sellers.

What You Will Do

Deliver and achieve the ASP engagement plan, develop and execute relevant program recruitment and engagement strategies, work closely with ASP Trainers in Canada, manage stakeholder relationships, and conduct engaging face-to-face and virtual training.

Why It Might Be a Fit

The ideal candidate will have excellent Australian destination and product knowledge, strong presenting skills, and excellent customer service skills, with a strong desire to travel within the role.

Requirements

  • Minimum Experience: Experienced
  • Excellent Australian destination and product knowledge
  • Strong and confident presenting skills
  • Savviness in Microsoft office and online training/presentation programs
  • Excellent customer service skills
  • Strong negotiation and influencing skills
  • Excellent organization skills
  • Ability to manage and reprioritise competing deadlines and priorities
  • Ability to produce clear and persuasive documents

Benefits

  • 401(k) plan with a 5% employer co-contribution model
  • 20 days of paid annual leave per year
  • The opportunity to receive up to three additional bonus paid leave days per year
  • 15 days of paid sick leave per year
  • Medical, dental, and vision insurance
  • Life insurance and long-term disability insurance
  • A Healthy Lifestyle Benefit of up to AUD $265 per year
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