Auto Dealership Support and Loan Resolution Specialist

We are seeking an experienced Dealer Resolution Specialist to provide exceptional support to OCCU's dealer partners and members. This is a remote position for candidates residing in Oregon, Washington, or Idaho, and continued residence in one of these states is a condition of employment. The regular schedule will include at least one weekend day.

What You Will Do

The Dealer Resolution Specialist supports OCCU's Indirect Lending Sales team by providing responsive service to dealer partners and members, resolving disputes, coordinating loan details, and assisting with loan-decision questions.

Why It Might Be a Fit

We are looking for a lending professional who enjoys solving complex problems, building strong dealer relationships, and delivering exceptional service in a fast-paced environment.

Requirements

• A minimum of two years of experience in consumer lending, loan processing, or equivalent related work experience
• Strong working knowledge of the indirect or consumer lending process, including loan applications, lending decisions, conditions, exceptions, and funding workflows
• Ability to investigate issues, gather relevant information, consider available options and risks, and make timely, well-supported decisions
• Experience resolving disputes, escalations, or complex service issues while preserving productive business relationships
• Exceptional dealer, member, or customer service skills, including professional and courteous communication in a high-pressure environment
• Strong conflict-resolution skills with the ability to clarify concerns, reduce tension, consider multiple perspectives, and guide parties toward an appropriate resolution
• Ability to maintain focus, professionalism, and productive relationships when facing time pressure, disagreement, ambiguity, or competing demands
• Sound judgment and discretion when solving problems and making decisions independently
• Strong organization and time-management skills with the ability to meet production, service, and quality expectations
• Accurate documentation and data-entry skills, including the ability to compile and maintain information for tracking and analysis
• Proficiency with Microsoft Office, Adobe, and business or credit union systems
• Ability to work independently while collaborating effectively with team members and cross-functional partners

Benefits

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities