Auto Parts Counter Sales III (Full Time) #174

Requirements

• Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
• Demonstrates a thorough understanding of RPI store systems and processes.
• Displays an advanced understanding of auto parts and is a go-to source of information for customers and coworkers alike.
• Trains other employees on parts knowledge and store processes.
• May assist manager in completing End-of-Day processing.
• May assist manager in completing end-of-month processing.
• Cooperate and coordinate well with coworkers and as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer. Appropriately escalates issue if needed.
• Have a thorough understanding of pricing structure and customer discount availability. Advises junior level Counter Sales as needed.
• Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts. Assists junior employees with process and trains on correct handling as needed. Reports concerns and identifies improper transactions to appropriate manager immediately.
• Completes required training to stay current in industry knowledge to better serve customers.
• Prioritize the order of delivery items and assign deliveries to drivers. Follows up on critical delivery items to ensure customer expectations are met.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
• Open and/or close store as scheduled.
• Work home store inventory/assist in other location’s inventory, if assigned.
• Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
• Potential supervisory duties in the absence of the store manager.
• Assist other workers within the store and direct their tasks when needed.
• Perform any other tasks as assigned.

Benefits

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses