Auto Service Advisor

Fleet Farm
Any Location, WI
Category Customer Service
Job Description
Auto Service Advisor role involves working with customers to determine vehicle needs, verifying warranty coverage, and developing estimates while maintaining excellent customer service. The position requires a customer-first attitude, can-do work ethic, and a desire for a career in the automotive service industry.

Requirements

  • Answer phones promptly and courteously, and make overhead PA announcements on service specials and offers.
  • Schedule service appointments for customers.
  • Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories.
  • Promote and sell automotive products and services that meet customer needs.
  • Develop service estimates by costing materials, supplies, and labor, and calculating customer's payment.
  • Occasionally perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
  • Assist customers with all questions and handle all customer issues. Always provide superior customer service.
  • Assist in preparations for events and promotions.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
  • Ensure all services are completed with a high degree of quality and meet the needs of the customer.
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