Auto Service Advisor

Fleet Farm
Green Bay, WI
Category Operations
Job Description
Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Requirements

  • Answer phones promptly and courteously
  • Schedule service appointments for customers
  • Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories
  • Promote and sell automotive products and services that meet customer needs
  • Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment
  • Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
  • Assist customers with all questions and handle all customer issues
  • Assist in preparations for events and promotions
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives
  • Ensure all services are completed with a high degree of quality and meets the needs of the customer

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
]]>