Auto Service Advisor

Fleet Farm
Cedar Rapids, IA
Category Retail
Job Description
This position is perfect for someone with a customer first attitude and a desire for a career in the automotive service industry. The Auto Service Advisor works with customers to determine their vehicle needs and services requested, and provides excellent customer service experience.

Requirements

  • Answer phones promptly and courteously
  • Schedule service appointments for customers
  • Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories
  • Promote and sell automotive products and services
  • Develop service estimates
  • Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
  • Assist customers with all questions and handle all customer issues
  • Assist in preparations for events and promotions
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives
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