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Auto Service Advisor
Fleet Farm
Cedar Rapids, IA
Category
Retail
Apply for Job
Job Description
This position is perfect for someone with a customer first attitude and a desire for a career in the automotive service industry. The Auto Service Advisor works with customers to determine their vehicle needs and services requested, and provides excellent customer service experience.
Requirements
Answer phones promptly and courteously
Schedule service appointments for customers
Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories
Promote and sell automotive products and services
Develop service estimates
Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
Assist customers with all questions and handle all customer issues
Assist in preparations for events and promotions
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives
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