Role OverviewAs an Automotive Claims Representative, you'll be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. You'll analyze repair shop claim information, speak confidently about extended service business products, and utilize web-based technical service information to complete the claim adjudication process.
What You Will Do
Your day-to-day responsibilities will include analyzing repair shop claim information, speaking confidently about extended service business products, utilizing web-based technical service information, establishing rapport with customers, and communicating effectively both verbally and in writing.
Why It Might Be a Fit
To be successful in this role, you'll need excellent negotiation skills, the ability to exercise independent judgment and decision-making, and strong working knowledge of the Internet, computers, and software. You'll also need to be flexible and adaptable in a fast-paced environment.
Requirements
- High School Diploma or equivalent
- Minimum 2-3 years of customer service experience
- Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
Benefits
- Hourly rate of 16.50/hr
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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