Automotive Customer Service Advisor

Jiffy Lube
Scottsdale, AZ
Category Customer Service
Job Description
Role Overview

Join our high-energy team as an Automotive Customer Service Advisor. No automotive experience needed - we train! A valid driver's license is strongly preferred, but not required. This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.

What You Will Do

Greet customers, review their service needs, and escort them safely from their vehicles. Clearly explain available services, promotions, and recommendations. Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.

Why It Might Be a Fit

We're looking for dependable, growth-minded individuals who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish. If you're a natural communicator with a passion for helping people, this could be a great fit.

Requirements

  • Valid U.S. driver's license (preferred)
  • Authorization to work in the U.S. (no sponsorship available)
  • Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
  • Comfortable working in enclosed or semi-outdoor environments
  • Proven face-to-face customer service or sales experience

Benefits

  • Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine
  • Employer-funded basic life & AD&D
  • Bonus program for completing JLU training
  • Employee discounts on parts and services
  • Life, accident, disability, and critical illness plans
  • Flexible Spending Account (FSA) & Dependent Care FSA
  • Employee Assistance Program
  • Will preparation & travel assistance
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