Automotive Senior Technical Service Representative (Techline)

Subaru
Pennsauken, NJ
Job Description
The Automotive Senior Technical Service Representative (Techline) oversees daily operations, training and support for Technical Service Representatives for troubleshooting and diagnosis. This role focuses on maintaining communication with retailers, resolving escalations, and ensuring adherence to established guidelines. The position involves case management, performance review, and data analysis to improve service quality and customer satisfaction.

Requirements

  • Prioritize and manage daily operations
  • Maintain training for new Techline representatives
  • Resolve escalated issues with retailers and QA
  • Perform case reviews and phone assistance
  • Analyze Subaru Select Monitor data
  • Maintain established guidelines

Benefits

  • Medical, Dental, Vision Plans
  • Pension, Profit Sharing, and 401K Match Offerings
  • 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days
  • Tuition Reimbursement Program
  • Vehicle Discount Programs
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