Automotive Service Advisor

Group 1 Automotive
Lubbock, TX
Category Customer Service
Job Description
Role Overview

Group 1 Automotive is looking for a motivated and customer-focused Automotive Service Advisor to join our growing team. This role is ideal for individuals who thrive in a fast-paced environment, enjoy building customer relationships, and are passionate about delivering an exceptional service experience.

What You Will Do

Schedule and confirm appointments to ensure smooth customer experience, create transparent repair orders with accurate cost and time estimates, communicate with technicians and parts team to guarantee timely service completion, provide regular updates to customers on the status of their vehicle, and maintain strong product knowledge to assist with service needs and warranty information.

Why It Might Be a Fit

We offer a professional work environment with job training, provided equipment, and advancement opportunities, structured, paid training leading to manufacturer and Group 1 recognition, and a Pinnacle Awards Program.

Requirements

  • 1+ years of Automotive dealership Service Advisor experience
  • Interpersonal Communication skills
  • Strong desire to provide an exceptional client experience
  • High School Diploma or equivalent
  • Valid Driver’s License

Benefits

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
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