Automotive Service Advisor

Fix Group Management
Mt. Juliet, TN
Category Customer Service
Job Description
The Automotive Service Advisor is a crucial role within an upscale, warranty-backed automotive repair shop. This full-time position involves interacting with customers, performing vehicle repairs and maintenance, and maintaining customer satisfaction. The Service Advisor serves as a primary point of contact for customers, explaining repairs, managing expectations, and ensuring timely service delivery. A key focus is customer service, effective communication, and operational efficiency.

Requirements

  • 3+ years of experience as a Service Advisor or related position
  • Ability to work and complete tasks in a timely fashion in an environment with constant distractions
  • Working knowledge of Windows computer and Microsoft Office suite
  • Strong English communication skills, both written and verbal
  • Ability to count and perform basic math
  • Ability to drive a motor vehicle with passengers

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Plan
  • Accident and Critical Illness Coverage
  • Short-Term Disability
  • Employer-paid Life Insurance
  • Employer-paid Long-Term Disability
  • Paid Vacation
  • Holidays
  • Sick Days
  • Employee Assistance Program
  • Team-oriented working environment
  • Growth opportunities
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