Automotive Service Advisor/Writer

Hertrich
Easton, MD
Category Sales
Job Description
Role Overview

The Automotive Service Advisor/Service Writer will be the connection between customers and service excellence, helping customers, staying busy, and working in a fast-paced, team-driven environment.

What You Will Do

Greet service customers, answer service calls, communicate repair needs, coordinate repair orders, and deliver an exceptional customer experience.

Why It Might Be a Fit

The ideal candidate will have a customer-focused, energetic, and team-oriented attitude, prior customer service and/or sales experience, and strong communication skills.

Requirements

  • Customer-focused, energetic, and team-oriented attitude
  • Prior customer service and/or sales experience required
  • Strong communication skills (English required; Spanish bilingual preferred)
  • Comfortable using computers and learning dealership software
  • High School Diploma or GED required
  • Flexible schedule, including evenings and Saturdays
  • Valid driver's license with a clean driving record

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid vacation
  • Paid holidays
  • Personal days
  • 401(k) with employer match
  • Employee vehicle purchase discounts
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