Role OverviewThe Automotive Service Concierge will work as a cohesive member of the service team to meet, greet, and direct customers, handle customer relations, and serve as a liaison between the customer and the advisors. The role requires providing exceptional customer service, expediting service initiation, and communicating with callers in a professional and friendly manner.
What You Will Do
The main day-to-day responsibilities of the Automotive Service Concierge include assisting the Service Advisors on the service drive, expediting service initiation, answering multi-line phones, and communicating with callers. The role also involves working closely with the Service team to ensure a great experience for employees and customers.
Why It Might Be a Fit
The ideal candidate for this role is passionate about providing exceptional customer service and has excellent communication skills. The role offers opportunities for growth and development, as well as a collaborative work environment that fosters growth and recognition of contributions.
Requirements
- Valid Driver's License with acceptable driving record
- Ability to pass a pre-employment background check, drug screening, physical and lift test
Benefits
- Health Insurance: Medical + Health Savings Account, Dental, Vision
- Life Insurance
- Long-term and Short-term Disability Insurance
- Retirement Savings Plan: 401K Plan with company match
- Paid Time Off
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
- Bereavement Pay
- Employee Assistance Program
- New Employee Referrals Bonus
- Customer Referral Bonus
- Employee of the Month Bonus
- Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts
- Employee Discounts: Includes vehicles, parts, services
- Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance
- Growth Potential: Opportunities to be promoted within our company
- Tuition Assistance Program: Automotive Technology or Collision Repair
- Woodhouse University: Paid In-house Technician Trainings
- Automotive Technician Paid Manufacturer Training: Includes travel and accommodations
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