Automotive Technical Specialist

TeleTech
Dearborn, MI
Job Description
At Percepta, we bring first-class service across each market we support. As a Automotive Technical Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Requirements

  • High school diploma required
  • Associate’s degree preferred
  • 2-3 years of customer service experience required
  • 2 or more years of automotive technical knowledge or position-related experience required
  • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required
  • Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred
  • ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred
  • Experience managing and maintaining application use preferred

Benefits

  • Competitive Salary with Incentives
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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