AWS Connect Engineer I

Caesars Entertainment
Las Vegas, NV
Remote
Job Description
The AWS Connect Engineer I will collaborate with the Caesars Digital Team Member Products team to build functional systems that improve the customer experience. The role requires maintaining current infrastructure, creating new AWS infrastructure & stability, and partnering with development teams and vendors to set standards for scalable, reliable, and resilient applications.

Requirements

  • Act as a Company Technical SME on AWS Connect & AWS Bedrock.
  • Be a community Leader in the wider Caesars engineering community.
  • Respond to system outages and participate in root cause analysis.
  • Collaborate with various teams and vendors to ensure appropriate configurations for application architecture.
  • Ability to design, code, and test projects.
  • Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
  • Perform code review for others, in increasing levels of complexity.
  • Document activities from design to completion to assist future analysts in understanding work solutions.
  • Participate in testing of projects within confines of current systems.
  • Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
  • Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
  • Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
  • Monitor and manage system performance and ensure the highest level of availability and security.
  • Participate in business continuity and disaster recovery planning.
  • Ensuring that systems are safe and secure against cybersecurity threats.
  • Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
  • Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
  • Develop and maintain well written and oral communication skills.
  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
  • AWS Connect configuration changes
  • AWS Bedrock configuration and development/feature enhancements

Benefits

  • Comprehensive health insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Generous Paid Time Off
  • 401k Matching
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