Role OverviewThis full-time, exempt, on-site position independently manages a portfolio of business-to-business accounts from our corporate headquarters and national distribution center in the Dallas/Farmers Branch area. Build customer relationships while helping keep accounts on track.
What You Will Do
Independently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impact. Make and receive professional collection calls and communicate with customers through email and written correspondence.
Why It Might Be a Fit
The ideal candidate is a dependable collections or accounts receivable professional who values customer relationships, accuracy, follow-through, and teamwork.
Requirements
- High school diploma or equivalent required; bachelor's degree in business, accounting, finance or a related field preferred
- Experience in business-to-business collections, accounts receivable, credit, customer account management, or a related field
- Demonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authority
- Experience negotiating payment commitments or arrangements and managing sensitive customer conversations
- Strong written and verbal communication skills with a professional, customer-focused approach
- Excellent analytical, organizational, documentation, and follow-up skills
- Ability to investigate complex account issues, evaluate alternatives and recommend appropriate action
- Experience with an ERP or accounts receivable system; distribution industry experience is preferred
Benefits
- Paid vacation and sick leave
- Medical, dental, vision, and life insurance, long-term disability
- 401(k) plan
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