BANKCARD SPECIALIST

Requirements

• Process credit card applications, including account setup, credit line adjustments, and cardholder maintenance.
• Handle credit and debit card issuance, activations, PIN resets, and reissues for lost or stolen cards.
• Monitor credit card transactions for potential fraud and unusual activity, escalating cases as necessary.
• Assist customers with inquiries related to credit card payments, billing statements, and transaction history.
• Ensure timely processing of credit card payments, chargebacks, and account adjustments.
• Manage and balance various internal credit card accounts and process settlements daily;
• Review, respond, and forward email correspondence received in the bank’s generic inboxes.
• Maintain accurate records of credit card account activity, fraud investigations, and compliance reporting.
• Performing monthly and quarterly reporting.
• Assist in audits and regulatory reviews related to credit card operations.
• Ensure compliance with industry regulations, including Regulation Z (Truth in Lending Act), PCI DSS (Payment Card Industry Data Security Standard), and internal policies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Life insurance
• Paid time off
• Holidays