Role OverviewThis position will be located on-site in North Lauderdale, Florida. As a Banking Customer Support Expert, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence.
What You Will Do
Find innovative ways to respond to varying questions, issues, and concerns, connect with customers via phone/email/chat/social media, and resolve their questions or concerns.
Why It Might Be a Fit
We're looking for fearless people who are inspired to deliver only the best in all that we do. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.
Requirements
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
Benefits
- Comprehensive health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Paid holidays
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