Role OverviewBalance Carried Forward Analysts research past due balances and transfers to determine why accounts are delinquent. They resolve these issues and ensure client accounts are current and in good-standing.
What You Will Do
Coordinate with utility providers, resolve outstanding balances, find errors in misapplied payments, and document errors and causes of previous balances in Conservice database.
Why It Might Be a Fit
You will help prevent costly late fees, be part of a unified team dedicated to quickly resolving client issues, and develop career paths.
Requirements
- Clear and professional written and verbal communication
- Composed and positive during difficult conversations
- Self motivated to find the “why” behind the problem
- Ability to quickly learn and adapt to new computer software
- Time management and prioritization skills
- Willingness to learn and adapt to new processes
- Attention to detail
Benefits
- $14.50 + Performance Bonus
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