Role OverviewThe Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
What You Will Do
Respond to internet inquiries with courtesy, accuracy and professionalism, generate service appointments, conduct phone surveys to assess customer preferences and quality of experience, and perform other job-related duties as assigned.
Why It Might Be a Fit
The position requires excellent verbal and written communication skills, strong MS Office Suite computer skills, ability to work independently and as part of a team in a fast-paced environment, and ability to read and comprehend rules, regulations, policies and procedures.
Requirements
- Excellent verbal and written communication skills
- Strong MS Office Suite computer skills
- Ability to work independently and as part of a team in a fast-paced environment
- Ability to work in a call center environment
- Strong organizational and time management skills
- Ability to read and comprehend rules, regulations, policies and procedures
Benefits
- Medical
- Dental
- Vision
- HSA
- 401k
- PTO
- Special benefits to purchasing and leasing a car
- Personal Automotive Concierge Service
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