BDC Operations Supervisor

Mercedes-Benz
New York, NY
Category Operations
Job Description
Manage daily operations of outsourced BDC operations through a 3rd party vendor, focusing on delivering a branded-customer experience, handling customer service requests, and improving overall quality.

Requirements

  • Minimum 5 years call center experience in a supervisory, team lead, or management role
  • Bachelor’s degree in marketing, communication, management or related job experience
  • Passion for hospitality and elevating the customer experience
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