BDC Operations Supervisor

Mercedes-Benz Group
New York, NY
Category Operations
Job Description
The Mercedes-Benz BDC Operations Supervisor is responsible for managing outsourced BDC operations, delivering a branded-customer experience, and overseeing expenses and billing from 3rd party vendors. The role involves service requests, report and improvement efforts, and process definition and scope for supplier work.

Requirements

  • 5+ years of call center experience in a supervisory, team lead, or management role
  • Bachelor's degree in marketing, communication, management, or related job experience for luxury manufacturer, BDC, call center, or service center
  • Passion for hospitality, elevating customer experience, and building a luxury brand experience

Benefits

  • Medical, Dental, Vision, 401k
  • Paid Time Off
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