Role OverviewAs a BDC Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services.
What You Will Do
Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency, schedule appointments, follow up with customers, update customer information, and collaborate with other departments.
Why It Might Be a Fit
Excellent verbal and written communication skills, ability to multitask, and proficiency in computer skills are required. Previous experience in customer service or call center environment is preferred.
Requirements
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
- Strong attention to detail and ability to accurately document information
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and AD&D
- 401k
- Critical Illness Insurance
- Accident Insurance
- Short and Long Term Disability
]]>