Role OverviewThe BDC Representative serves as the first point of contact for prospective customers, responding to internet, phone, and dealership-generated sales leads. This role is responsible for building customer interest, providing timely follow-up, and scheduling appointments that drive showroom traffic and sales opportunities.
What You Will Do
Respond promptly and professionally to inbound sales leads via phone, email, text, and CRM platforms. Conduct outbound follow-up calls and communications with prospective customers. Engage customers in conversation to understand their vehicle needs and interests.
Why It Might Be a Fit
The ideal candidate is professional, energetic, and comfortable communicating through phone calls, emails, and text messages. Success in this role requires strong communication skills, attention to detail, and a results-driven mindset.
Requirements
- Previous BDC, customer service, call center, sales support, or automotive dealership experience preferred
- Excellent verbal and written communication skills
- Strong phone presence with the ability to build rapport quickly
- Comfortable communicating through phone, email, and text messaging
- Self-motivated, organized, and goal-oriented
- Ability to multitask and manage a high volume of customer interactions
- Basic computer proficiency and experience with CRM systems is preferred
- Positive attitude and strong commitment to customer satisfaction
Benefits
- Competitive hourly rate
- Performance-based bonuses
- Bonus opportunities based on appointments shown and vehicles sold from scheduled appointments
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