Role OverviewThe Bell Person will play a key role in delivering a warm and sophisticated welcome to our guests, assisting with luggage, providing information about hotel services, and ensuring a seamless check-in and check-out experience.
What You Will Do
The role includes escorting guests to their rooms, offering personalized recommendations, and addressing any needs or requests with professionalism and care.
Why It Might Be a Fit
The Bell Person dedication to exceptional service and attention to detail will contribute to creating a memorable and refined experience for all guests.
Requirements
- Acknowledges, greets, and converses in English with customers who need assistance with their baggage.
- Offers directional information, driving/hotel related.
- Explains accommodations, promotions, appointments, and equipment to guests.
- Accurately delivers bags to and from guest rooms.
- Picks up guests' luggage upon departure and transports to transportation or delivers for storage.
- Informs guest of the Hotel's facilities and services available.
- Assists guest with room changes and maintains room key security.
- Participates in maintaining a safe, clean work environment.
- Completes required room slip information and submits to Bell Captain after each front.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
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