Benefit Programs Specialist I/II

Benefit Programs Specialist I/II represents entry-level and full-performance levels in the occupational group for employees working under close supervision while being trained in determining eligibility for social services government assistance programs. Benefit Programs Specialist I is distinguished from Benefit Programs Specialist II by the latter's performing all assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

What You Will Do

Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; explains nature of temporary assistance benefit programs and determines reasons and need for assistance; processes applications for financial assistance and diversion; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; computes assistance plans; determines the need for and amount of allowances for special circumstance items; evaluates social factors such as education, work experience, and levels of social functioning; and evaluates employability of clients and explores potential sources of income.

Why It Might Be a Fit

Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug/alcohol screen. The investigation may include fingerprint checks, employment verification/references & credit checks (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Requirements

• Working knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems
• Interviewing techniques such as data collection and investigation
• Practices of public service organizations
• Economic and basic human behavior
• Financial assistance programs sufficient to determine/re-determine eligibility for benefits using regulations and guidelines
• Experience providing customer service to the public including the ability to interview and gather information
• Skill in operating a personal computer and the associated office and agency software

Benefits

• Criminal History Background search
• Central Registry search
• DMV/driving record check
• Pre-employment drug/alcohol screen
• Fingerprint checks
• Employment verification/references & credit checks
• Paid holidays