Role OverviewThe selected candidate will work in a productive, fast-paced call center environment, utilizing technology and client management software to review, evaluate and determine applicant eligibility for medical assistance in accordance with MassHealth policy and procedures.
What You Will Do
Interview applicants, help them complete eligibility forms, evaluate submitted documents, contact applicants to obtain information, review electronic documents, reconcile case information, respond to member inquiries, explain appeal rights and procedures, and represent the agency at hearings.
Why It Might Be a Fit
Ideal candidates will display exceptional customer service and demonstrate an ability to successfully navigate a direct client-contact relationship.
Requirements
- Active Listening
- Information Ordering
- Comprehension
- Expression
- Written Comprehension
- Written Expression
- Evaluating Information Against Standards
- Problem Identification
- Adaptability & flexibility
- Attention to Detail
- Concern for Others
- Cooperation
- Dependability
- Integrity
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- Paid time off
- Retirement plan
- Employee assistance program
- Flexible spending account
- Health savings account
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