Role OverviewThe Benefits Manager is responsible for overseeing the daily administration of all benefit programs across the United States, Union environments, and Canada. This role ensures consistent, accurate execution of benefit processes, supervises the benefits team, manages escalated employee inquiries, and maintains effective working relationships with benefit vendors and internal partners.
What You Will Do
Manage the work of the benefits team, ensure timely and accurate completion of tasks, provide training and coaching on problem-solving, customer service, and procedural questions, support and oversee the execution of benefit communications and engagement activities.
Why It Might Be a Fit
Strong attention to detail and ability to manage multiple priorities, solid working knowledge of benefits regulations and plan administration processes, proficiency in HRIS systems, strong communication and customer service skills.
Requirements
- Bachelor’s degree or equivalent experience preferred
- 5–7+ years of experience in benefits administration (US or Canada; union experience a plus)
- Strong attention to detail and ability to manage multiple priorities
- Solid working knowledge of benefits regulations and plan administration processes
- Proficiency in HRIS systems; Dayforce experience preferred but not required to be deep/technical
- Strong communication and customer service skills
- Ability to troubleshoot issues and escalate appropriately
- Comfortable working with vendors and cross-functional partners
Benefits
- Competitive pay
- Extensive benefits that support you and your family
- Exciting career development opportunities
- Ongoing training and support
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