Benefits Specialist - Wisconsin

Staffing Solutions Organization (SSO)
Madison, WI
Job Description
Benefits Specialists support the administration of public employee benefit programs for the Wisconsin Department of Employee Trust Funds (ETF). These roles may be member-facing or operational support, depending on assignment.

Requirements

  • Ability to analyze records and determine benefit eligibility
  • Skill in understanding and communicating complex benefit information
  • Strong customer service skills (phone, written, and in-person)
  • Ability to interpret WI Statutes, Administrative Code, and ETF policies
  • Ability to provide accurate information while maintaining confidentiality
  • Strong interpersonal skills and ability to interact with diverse audiences
  • Proficiency with Microsoft Office and database/software applications
  • Ability to use case management, CRM, and benefit processing systems
  • Strong written and verbal communication skills
  • Ability to learn and apply complex program rules
  • Positive attitude, adaptability, and professional presence

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
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