Role OverviewThe Benefits Specialist assists individuals receiving services through WTCSB with obtaining, maintaining, and restoring Medicaid and other health insurance benefits.
What You Will Do
Assist individuals with Medicaid applications, renewals, reinstatements, and spenddown requirements, monitor Lost, Limited, Pending, and Spenddown Medicaid, and provide education and support to individuals and staff regarding Medicaid eligibility and benefits processes.
Why It Might Be a Fit
The ideal candidate will have experience with Medicaid, Medicare, health insurance, public benefits, or eligibility programs, and knowledge of Virginia Medicaid eligibility and application processes.
Requirements
- Associate's degree in Human Services, Social Work, Business Administration, Healthcare Administration, or a related field
- Experience with Medicaid, Medicare, health insurance, public benefits, or eligibility programs
- Experience working with individuals with mental health, substance use, intellectual disability, or related needs
- Knowledge of Virginia Medicaid eligibility and application processes
- Strong organizational, communication, problem-solving, and documentation skills
- Ability to manage multiple cases, deadlines, and follow-up requirements
- Ability to work independently and collaborate effectively with individuals, families, agency staff, DSS, and community partners
- Ability to maintain confidentiality and handle sensitive information appropriately
- Basic computer skills and ability to learn electronic health record and benefits-tracking systems
- Valid Driver's License with an acceptable DMV record
Benefits
- Health Insurance/Life Insurance
- Virginia Retirement System plan
- Flexible Spending Account (FSA)
- Vacation/Sick leave/Holiday pay
- Legal Resources
- VA529-Tuition Savings
- Critical & Accidental Insurance
- Tuition discount-South University
- Aflac
- Working Advantage – shopping discount
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