Beverage Server Table Games - Full time, Casino Bars (Harrah's SoCal)

Requirements

• High school diploma or GED
• Must be at least 21 years of age
• Able and willing to read, write, speak, and understand English
• Basic math skills in order to count money and present change correctly
• Knowledge of guest charge procedures
• Excellent customer service and communication skills
• Able to work at a fast pace in mentally and physically stressful situations
• Knowledgeable of or able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays, and overtime
• Must meet professional appearance standards as prescribed by company policy
• Provides personalized service and uses guest name
• Resolves service problems according to Service Recovery guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos
• Actively promotes casino events and programs
• Provides fast, friendly, professional beverage service to casino guests
• Supplements tray with extra product to provide immediate or interim guest satisfaction
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
• Handles money according to departmental procedure
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients
• Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers
• Maintains clean and stocked workstation; clears empty glasses from workstation/area
• Services guests according to the company standard sequence of service

Benefits

• Paid
• Benefits