Role OverviewThe Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
What You Will Do
Answers incoming calls, assists customers with issues, provides service quotes, establishes customer accounts, and provides customer retention.
Why It Might Be a Fit
The ideal candidate will have excellent verbal, written, and analytical skills, computer proficiency, and the ability to multitask, work under pressure, and adapt to frequent changes in the work environment.
Requirements
- Ability to handle a heavy volume of calls in a professional and efficient manner
- Excellent verbal, written, and analytical skills
- Computer proficiency in MS Office and strong typing skills
- Ability to multitask
- Ability to react well under pressure and treat others with respect
- Ability to identify and resolve problems in a timely manner
- Ability to prioritize and plan work activities
- Ability to work efficiently and effectively, both independently and as a team
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