Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

Lifelancer
Seattle, WA
Category Customer Service
Job Description
Bi-lingual Pharmacy Tech Rep position at IQVIA, working 11a-8p ET, home-based. Provide payment assistance solutions and field requests for Opus Health program. High school diploma or equivalent, pharmacy technician experience, HIPAA certified, and 3+ years call center experience required.

Requirements

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week under moderate supervision

Benefits

  • Health and welfare and/or other benefits
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