Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

Lifelancer
Gilbert, AZ
Category Customer Service
Remote
Job Description
We are looking for a Bi-lingual Pharmacy Tech Rep to provide payment assistance solutions and field requests via telephone, email, fax, or other means of contact. The role will be a 100% remote contract position with the opportunity to be converted to an IQVIA full-time employee.

Requirements

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week under moderate supervision

Benefits

  • Paid time off
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