Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

Lifelancer
Austin, TX
Category Healthcare
Job Description
We are looking for a 100% remote Bi-lingual Pharmacy Tech Rep to provide payment assistance solutions to patients and pharmacies. The role involves fielding requests via telephone, email, or other means, and providing first level support for problem resolution. The ideal candidate will have high school diploma or equivalent, pharmacy technician experience, HIPAA certification, and 3+ years of call center experience.

Requirements

  • Provide initial support for customer requests
  • Assess user's issue and provide first level support
  • Document information and escalate unresolved issues
  • Recognize operational challenges and suggest recommendations

Benefits

  • Paid time off
  • 401k matching
  • Health and welfare benefits
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