Role OverviewAs a Bi-lingual Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. The role involves fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
What You Will Do
You will provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center, quickly assess the user's issue, and provide first-level support for problem resolution.
Why It Might Be a Fit
This role requires a bi-lingual (English/Spanish) individual with pharmacy technician experience, HIPAA certification, and call center experience (3+ years preferred).
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Benefits
- Base pay of $18.00 per hour
- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Range of health and welfare benefits
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