Role OverviewWe are seeking a 100% remote contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
What You Will Do
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Quickly assess the user's issue and provides first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
Why It Might Be a Fit
Ability to work 40 hours per week under moderate supervision. Bi-lingual (English/Spanish) required. Experience in medical claim processing is a plus.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Bi-lingual (English/Spanish)
Benefits
- Pay range: $18.00 per hour
- Health and welfare benefits
- Incentive plans, bonuses, and/or other forms of compensation
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