Role OverviewAs a Bi-lingual Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will be the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
What You Will Do
You will provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. You will quickly assess the user's issue and provide first-level support for problem resolution.
Why It Might Be a Fit
This role requires a high school diploma or equivalent, pharmacy technician experience, HIPAA certification, and call center experience. Bi-lingual skills in English and Spanish are also required.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certified
- Call center experience (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Benefits
- Health and welfare benefits
- Incentive plans, bonuses, and/or other forms of compensation
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