Role OverviewAs a Bi-lingual Pharmacy Support Call Center Representative, you will provide payment assistance solutions, field requests, and troubleshoot submission rejections. This role is 100% remote and requires a high school diploma or equivalent, pharmacy technician experience, and HIPAA certification.
What You Will Do
You will provide initial support for customer requests via telephone, email, fax, or other means, assess issues, and provide first-level support for problem resolution. You will also document information and escalate unresolved issues to the appropriate area.
Why It Might Be a Fit
This role is a great fit for someone with pharmacy technician experience, HIPAA certification, and call center experience. You will have the opportunity to work in a remote setting and contribute to the success of IQVIA's patient support programs.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Benefits
- Pay range: $18.00 per hour
- Health and welfare benefits
- Incentive plans, bonuses, and/or other forms of compensation
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